Shipping Policy

Thank you for shopping with Karin Herzog Australia. All orders are carefully packed and dispatched from Australia.

Order Processing

Orders are generally processed and dispatched within 1-3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

During major promotions, product launches and peak periods, processing may take slightly longer.

Shipping Within Australia

We currently offer free standard shipping Australia-wide for a limited time.

Shipping offers, rates and available delivery options may change. The applicable shipping cost, if any, will always be displayed at checkout before payment.

Delivery times vary depending on your location. Most Australian customers should receive their order within seven days, although regional and remote areas may take longer.

International Shipping

International shipping is available to selected destinations. Available shipping options and costs will be calculated and displayed at checkout.

International delivery times vary by destination and may be affected by customs processing. Any customs duties, import taxes or other charges not collected at checkout are the responsibility of the recipient.

Tracking Your Order

Where tracking is available, you will receive a shipping confirmation email containing your tracking details once your order has been dispatched. Please allow some time for the carrier’s tracking information to update.

Incorrect Shipping Addresses

Please check that your shipping address is correct before completing your order. If you notice an error, contact us as soon as possible at info@karinherzog.com.au.

We will do our best to update the address before dispatch; however, we cannot guarantee that changes can be made once an order has been processed or collected by the carrier. Additional shipping costs may apply if an order must be redirected or resent due to an incorrect or incomplete address.

Delayed, Lost or Damaged Orders

Delivery estimates are provided as a guide and may be affected by circumstances outside our control, including carrier delays, severe weather, public holidays and customs processing.

If your order is significantly delayed, appears to be lost or arrives damaged, please contact us at info@karinherzog.com.au with your order number. For damaged deliveries, please also include clear photographs of the parcel and affected products so we can assist you promptly.

Nothing in this policy limits any rights or remedies available to you under the Australian Consumer Law.

Contact Us

If you have any questions about your order or delivery, please contact:

Email: info@karinherzog.com.au
Phone: +61 458 254 459